📦 30-Day Money-Back Guarantee

🛡️ Our Promise to You

At Omnilar, we stand behind the quality and effectiveness of our natural joint support formula. We offer a 30-day money-back guarantee on all purchases made directly through our website. If you are not completely satisfied with your results, simply return the product within 30 days of receipt for a full refund of the purchase price (excluding shipping costs).

📋 How to Return an Item

Returning your Omnilar order is simple:

1. Contact our support team within 30 days of receiving your order. Email us at support@omnilar.shop. Please have your order number ready.
2. Receive your return label – We will email you a prepaid return shipping label (for US and PR customers).
3. Pack the product – Even if the bottle is empty, you can return it. We recommend using the original packaging.
4. Ship the package – Drop it off at any USPS or local carrier location as indicated on the label.

💰 Refund Process

Once we receive your returned product, our team will inspect it within 3–5 business days. After approval, we will issue a full refund to your original payment method. Depending on your bank or credit card issuer, it may take an additional 5–7 business days for the refund to appear in your account.

If you have not received your refund after 15 business days, please contact us at support@omnilar.shop and we will investigate immediately.

🚚 Damaged, Lost, or Wrong Items

If your package arrives damaged, appears to be lost in transit, or contains the wrong product, please notify us within 14 days of delivery. We will arrange for a free replacement or a full refund – whichever you prefer.

To report an issue, send an email to support@omnilar.shop with your order number, a brief description, and photos of the damaged item (if applicable).

🔄 Can I Exchange an Item?

We do not currently offer direct exchanges. However, you may return your original order for a full refund and place a new order separately. This is often the fastest way to get a replacement product.

🌎 Special Information for Puerto Rico Customers

• Return shipping from Puerto Rico is also free of charge.
• Delivery and return times may be slightly longer (3–7 business days) due to island logistics.
• All refunds are processed in US Dollars (USD).
• For customer support in Spanish, email us at soporte@omnilar.shop.

📞 Need More Help?